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Support, the CottoSilk way.
From fit questions to fabric care, our team handles every request personally.
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Send us a note or message us on WhatsApp. We reply to every request.
Quick answers
Before you write
How long does it take to get a reply?
We usually reply within 24 hours, 7 days a week. For the fastest answer, message us on WhatsApp.
How long does delivery take, and what does it cost?
Orders in the UAE arrive in 1 to 2 business days with free delivery. All other countries take 3 to 7 business days: delivery is AED 85 (about USD 24), and free on orders over AED 550 (about USD 155).
Can I return or exchange an item?
Yes. Returns and exchanges are free within 14 days of delivery, as long as the item is unworn and in its original packaging. See our Returns Policy for details.
Where can I find more answers?
Our FAQ page covers delivery, returns, sizing, fabrics, offers and payment.